Job Posting
Receptionist ($14.66 - $16.50 per hour)
To be considered for this position please complete our online application and send your resume to people@highplainschc.net.
High Plains Community Health Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test.
POSITION SUMMARY
The Receptionist will assist patients with checking in for their appointments, collecting co-pays and balances, insurance verifications, scheduling follow up appointments, and updating patient information within the electronic medical record.
High Plains Community Health Center (HPCHC) is an equal opportunity employer and strives to create an environment for career advancement and professional growth at all levels. HPCHC complies with organization-wide policies and Federally Qualified Health Center and OSHA requirements, related to the performance of HPCHC operations and requirements of the compliance program.
PRODUCTIVITY AND EXPECTATIONS:
The Receptionist is an essential component to the success of HPCHC. This position is expected to prioritize time and responsibilities in the following manner:
85%: Front Desk Activities
• Receptionist will speak to patients, guests, and employees with a high level of customer service ensuring they are provided a warm and welcoming greeting.
• Engage in conversation with patients and guests to connect them with the appropriate location, person, or services. Inform other employees or teams when they have a patient or guest in the lobby.
• Disperse and collect all required patient paperwork during check in.
• Utilization of the electronic medical records system for patient accounts, appointments, recalls, balances, scanning, and other information.
• Collecting patient payment for co-pays and balances.
• Collecting and updating patient insurance and demographic information.
• Assisting patients with the financial services for billing and/ or insurance related questions.
10%: Extended Hours and Saturdays
• Ensure the telephones are answered and patients are assisted while following workflows.
• Input patient phone messages in HPCHC’s electronic medical records system.
• Give patients results that have been approved by their provider.
• Schedule appointments for medical, dental, and behavioral health providers.
5%: Other Office Duties
• Directing patients or future patients to necessary resources within HPCHC and also resources outside of the organization.
• Participates in departmental and general staff meetings.
QUALIFICATIONS
• High School diploma or equivalent required.
• Two years of office or customer service experience preferred.
• The position requires a working knowledge of modern office practices and procedures. This includes but is not limited to:
- Proficiency in using the Internet, Microsoft Office programs and general computer skills.
- Skill in operating office equipment such as copier, fax machine, scanners, etc.
GENERAL REQUIREMENTS
• Demonstrates commitment to the organizational mission, vision, and values.
• Maintains knowledge of federal and state regulations related to FQHC’s and relative practice area.
• Exhibits the ability to make sound decisions for delivery of care/services.
• Demonstrates effective relationships with clinic staff, patients, public, outside vendors/agencies, and providers.
• Communicates effectively; demonstrates ability to speak, read, and write professionally, as well as compile, analyze and present information in English.
• Maintains confidentiality of patient information.
• Exercises professional judgment, courtesy, and professionalism in daily interactions with others.
• Works both independently and as part of a team; establishes and maintains effective working relationships with health care team members and diverse patient populations.
• Displays time management and organizational skills to consistently meet deadlines.
• Performs other duties as required.
There will be opportunities for other duties as this position may evolve and policies and training may change. Reasonable accommodation will be reviewed, and modifications may be made according to ADA guidelines. This position utilizes proper body mechanics, transfer/lifting techniques, and appropriate equipment to minimize fall risk to patients and/or injury to self.
Additional Information
Position Type : Full Time
Hourly Wage: $14.66 - $16.50 per/hour
Ref Code: RECEP2024
Contact Information
Human Resources
201 Kendall Drive
Lamar, Co 81052
Email: people@highplainschc.net |
